Terms & Conditions 
Cintra Group LLC DBA Cintra Auto Transport



Thank you for choosing Cintra Auto Transport for your vehicle transportation needs. By using our services, you (“Customer”) and the entity you represent agree to be bound by these Terms of Service (“Terms”). These Terms govern all aspects of vehicle transportation arranged by Cintra Group LLC, doing business as Cintra Auto Transport (“Cintra,” “we,” “us,” or “our”).

In case of conflict between these Terms and any other document, including but not limited to Bills of Lading, Dispatch Sheets, Carrier Packets, Rate Confirmations, Insurance Certificates, Proof of Delivery (POD), Transport Contracts, Damage Claim Forms, or Invoices, these Terms control. Modifications to these Terms may only be made in writing by Cintra.

1. Definitions

Additional Services: Optional services ordered by Customer (e.g., enclosed transport, expedited pickup).
Bill of Lading (BOL): Document from the Carrier detailing vehicle condition, origin, destination, and shipment details.
Carrier: Licensed transport company responsible for moving the vehicle.
Carrier Packet: Documents including W-9, Certificate of Insurance (COI), and MC Authority.
Customer: Individual or entity arranging transport through Cintra.
Dispatch Sheet: Document providing Carrier pickup and delivery instructions.
Invoice: Billing statement issued by Cintra for brokerage or dealership transport fees.
Order/Transport Contract: Customer’s request for transportation confirmed in writing.
Point of Origin: Vehicle pickup location.
Destination: Vehicle drop-off location.
Proof of Delivery (POD): Signed document confirming vehicle delivery and condition.
Shipment: Vehicle being transported.

2. Services Provided

Cintra arranges transportation of Customer vehicles via licensed Carriers.
Cintra acts solely as a transportation broker; we do not take physical possession of vehicles.
Cintra may refuse or cancel any Order at its discretion.
Estimated pickup and delivery dates are not guaranteed. Delays caused by weather, mechanical issues, regulations, or other factors outside Cintra’s control are not the responsibility of Cintra.

3. Customer Responsibilities

Accuracy of Information: Ensure all vehicle details, locations, and special instructions are correct.

Vehicle Condition & Preparation:
– Vehicle must be operable unless otherwise agreed.
– Remove loose items, secure fragile components, and leave a maximum of ¼ tank of fuel.

Alarm Systems: Disarm alarms or provide instructions; Carrier may disable alarms if needed.

Personal Property:
– Up to 100 lbs. allowed in trunk/storage at Customer’s risk.
– Valuable items are prohibited.

Prohibited Items: Explosives, firearms, narcotics, live animals/plants, flammable materials, contraband, and illegal goods are strictly prohibited.

Pickup & Delivery: Customer or designated agent must inspect and sign the BOL at pickup and the POD at delivery.

4. Customer Warranties

Customer complies with all laws and regulations governing vehicle transport.
Customer has authority to act on behalf of the entity arranging transport.

5. Carrier Responsibilities

Transport vehicles as close to pickup and delivery locations as safely and legally possible.
Provide the BOL at pickup and the POD at delivery.
Maintain required insurance and licensing, as documented in the Carrier Packet.

6. Fees & Payment

Full payment to Cintra is due when a Carrier accepts the Order.
Carrier fees (C.O.D.) must be paid in cash, certified funds, or money order.
Late payments incur 1.5% monthly interest plus reasonable collection costs and attorney fees.
Vehicles refused for payment may be stored at Customer’s expense.

7. Cancellation & Refunds

Cancellation & Refunds

At Cintra Auto Transport, we understand that plans can change. Our cancellation and refund policies are designed to be fair to both customers and our carrier partners.

1. Cancel Before Carrier Acceptance

If you cancel your booking before a carrier has accepted your shipment, there is no cancellation fee.

Any deposits or prepayments for the unfulfilled service will be fully refundable.

2. Cancel After Carrier Acceptance

If you cancel your booking after a carrier has accepted your shipment, a minimum cancellation fee of $249 will apply.

Additional fees imposed by the carrier (such as rebooking or transport preparation costs) may also be deducted from the refund.

3. Refunds for Additional Services

Refunds are limited to portions of services not yet fulfilled.

Any services already performed or incurred costs (such as insurance coverage or special handling) are non-refundable.


8. Loss, Damage, or Delay Claims

Cintra is not liable for cargo loss, damage, or delays. The Carrier is responsible.
Customer must notify Cintra within 48 hours of delivery for assistance filing claims.
Claims are subject to federal laws (Carmack Amendment for motor carriers, Carriage of Goods by Sea Act for ocean transport).

9. Indemnification

Customer agrees to indemnify, defend, and hold Cintra and its affiliates harmless from any claims, liabilities, losses, or expenses arising from Customer acts, vehicle condition, or improper shipment contents.

10. Disclaimer & Limitation of Liability

Cintra’s maximum liability is limited to fees paid by Customer for services rendered.
Cintra disclaims all warranties, including merchantability and fitness for a particular purpose.
Cintra is not liable for indirect, incidental, consequential, or punitive damages.

11. Arbitration & Dispute Resolution

All disputes are resolved by binding arbitration under the Federal Arbitration Act.
Class or representative actions are prohibited; arbitration is on an individual basis.
Arbitration notices must be sent 30 days prior to filing.

12. Governing Law & Jurisdiction

These Terms are governed by the laws of the State of [Insert State], without regard to conflict of law principles.
Parties submit to state or federal courts in [Insert State] for matters not subject to arbitration.

13. Document Workflow & Responsibilities

Order Placement:
Broker/Customer Agreement, Rate Confirmation — Cintra (Confirms order, rates, responsibilities)

Carrier Assignment:
Dispatch Sheet — Cintra (Provides Carrier pickup and delivery instructions)

Pickup:
Bill of Lading (BOL) — Carrier (Records vehicle condition at origin)

Transport:
Carrier Packet, Insurance Certificate — Carrier (Confirms licensing, insurance, authority)

Delivery:
Proof of Delivery (POD) — Carrier/Customer (Confirms vehicle received and condition)

Billing:
Invoice — Cintra (Requests payment for services)

Claims:
Damage Claim Form, BOL, POD, Carrier Insurance Certificate — Customer/Cintra (Facilitates resolution of damage or loss)


14. Miscellaneous

Nothing creates a partnership or agency relationship between Cintra and Customer.
Terms are binding on successors and permitted assigns.
Severability: Unenforceable provisions do not affect the remainder.
Entire Agreement: These Terms supersede all prior agreements.
Waiver: Failure to enforce a provision does not waive rights.
Marketing: Cintra may use Customer info for references unless opted out.