Privacy & Legal Hub
Cintra Group LLC DBA Cintra Auto Transport

Cintra Group LLC, doing business as Cintra Auto Transport (“Cintra,” “we,” “us,” or “our”), is committed to protecting your personal information. This Privacy & Legal Hub explains how we collect, use, store, and share information when you visit our website, request a quote, book transportation, communicate with us, or use any of our services (“Services”).

By accessing or using our Services, you agree to the practices described below.


1. Information We Collect
1.1 Information You Provide Directly

Name, email address, phone number, and physical address

Pickup and delivery addresses

Vehicle information (year, make, model, VIN, operability)

Payment information (processed securely by third-party processors)

Photos or videos of the vehicle for documentation or claims

Any messages submitted via SMS, phone calls, email, or web forms


1.2 Information Collected Automatically

IP address and approximate geolocation

Browser type, device identifiers, operating system

Time spent on site, pages viewed, referral links

Cookies and analytics data


1.3 Information From Third Parties

Carriers, drivers, brokers, and dealerships

Lead providers and affiliate partners

CRM systems and marketing platforms

Payment processors

Insurance partners (for claims)

2. How We Use Your Information

2.1 Service-Related Purposes


Providing quotes and booking vehicle transport

Coordinating logistics with carriers and drivers

Issuing transport documents (BOL, POD, Dispatch Sheet, Carrier Packet, Invoice)

Customer service and communication throughout transport

2.2 Business & Operational Purposes

Processing payments

Verifying identity and preventing fraud

Insurance and claims processing

Improving website performance and service quality

Maintaining internal records and compliance documents

2.3 Communications

Service updates and notifications

Customer support responses

Optional promotional or marketing messages (with opt-out option)

2.4 Legal & Safety Requirements

Complying with federal and state regulations

Responding to legal requests, court orders, or government authorities

We do not sell your personal information.


3. How We Share Information

Carriers, Drivers & Logistics Partners: Name, phone, addresses, vehicle details

Business & Service Providers: Payment processors, CRM and dispatch software, SMS/email platforms, cloud hosting

Dealerships, Auctions & Brokers: When required for shipments

Insurance & Claims: To process or evaluate claims

Government or Legal Requests: As required by law

We do not sell or rent your personal information.


4. Cookies & Tracking Technologies (Cookie Policy)

We use cookies and analytics tools to:

Improve website functionality

Measure performance and traffic

Enhance security

Support optional advertising and remarketing

You may disable cookies in your browser settings; some functionality may be limited.

Third-party services (e.g., Google Analytics) may collect anonymous usage information.


5. Data Security

We use commercially reasonable safeguards to protect your personal information.

No method of transmission or electronic storage is 100% secure.

Use of our Services is at your own risk.


6. Data Retention

Retained only as long as necessary to:

Complete your transport

Maintain legal and insurance records

Resolve disputes

Meet regulatory requirements

Data is securely deleted or anonymized when no longer needed.


7. Your Privacy Rights

Depending on your state of residence, you may have rights to:

Access, correct, or request deletion of your personal information

Receive a copy of your information

Opt-out of targeted advertising

Submit a request: dispatch@cintraautotransport.com


8. Communications & Opt-Out

You may receive:

Service updates (required)

Quotes and follow-up messages

Optional marketing communications

To opt-out of marketing:

Reply STOP to any SMS

Click Unsubscribe in emails

Email: dispatch@cintraautotransport.com


9. SMS Terms (TCPA Compliant)

By providing your phone number, you consent to receive text messages regarding:

Service updates and delivery notifications

Quote requests and booking confirmations

Optional marketing communications (if opted-in)

Message frequency varies by interaction and service needs.

Consent is not a condition of purchase. Standard message/data rates may apply.

Opt-out: Reply STOP or contact dispatch@cintraautotransport.com


10. Children’s Privacy

Our Services are not intended for anyone under 18.

We do not knowingly collect information from minors.


11. International Users

By using our Services from outside the U.S., you consent to your information being processed in the United States.


12. Legal Disclaimer

Information provided on our website is for general purposes and is not a guarantee of service availability or delivery dates.

Quotes are estimates and may change based on vehicle type, distance, or market conditions.

Cintra Auto Transport is not responsible for delays caused by carriers, weather, or unforeseen circumstances.

Liability is limited to what is outlined in the Bill of Lading or service contract.

Legal disputes are governed by Florida law and applicable federal regulations.


13. Do Not Sell My Information (California CCPA)

We do not sell your personal information.

California residents may submit requests to:

Email: dispatch@cintraautotransport.com

Phone: (407) 408-9009

Mail: 6013 Cedar Pine Drive, Orlando, FL 32819

14. Changes to This Privacy & Legal Hub

We may update this document periodically.

Updated versions will include a revised Effective Date.

15. Contact Information

Cintra Group LLC DBA Cintra Auto Transport

Email: dispatch@cintraautotransport.com

Phone: (407) 408-9009

Address: 6013 Cedar Pine Drive, Orlando, FL 32819

Website: www.cintraautotransport.com