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Terms & Conditions
Cintra Group LLC DBA Cintra Auto Transport

Thank you for choosing Cintra Auto Transport for your vehicle transportation needs. By using our services, you (“Customer”) and the entity you represent agree to be bound by these Terms of Service (“Terms”). These Terms govern all aspects of vehicle transportation arranged by Cintra Group LLC, doing business as Cintra Auto Transport (“Cintra,” “we,” “us,” or “our”). In case of conflict between these Terms and any other document, including but not limited to Bills of Lading, Dispatch Sheets, Carrier Packets, Rate Confirmations, Insurance Certificates, Proof of Delivery (POD), Transport Contracts, Damage Claim Forms, or Invoices, these Terms control. Modifications to these Terms may only be made in writing by Cintra.

1. Definitions

Additional Services:
Optional services ordered by Customer (e.g., enclosed transport, expedited pickup).

Bill of Lading (BOL):
Document from the Carrier detailing vehicle condition, origin, destination, and shipment details.

Carrier:
Licensed transport company responsible for moving the vehicle.

Carrier Packet: Documents including W-9, Certificate of Insurance (COI), and MC Authority.

Customer:
Individual or entity arranging transport through Cintra.

Dispatch Sheet:
Document providing Carrier pickup and delivery instructions.

Invoice:
Billing statement issued by Cintra for brokerage or dealership transport fees.

Order/Transport Contract:
Customer’s request for transportation confirmed in writing.

Point of Origin:
Vehicle pickup location.

Destination:
Vehicle drop-off location.

Proof of Delivery (POD):
Signed document confirming vehicle delivery and condition. Shipment: Vehicle being transported.

2. Services Provided
Cintra Auto Transport operates as a federally licensed transportation broker. We arranges vehicle transportation through independent, licensed, and insured motor carriers and do not provide transportation cargo insurance. Cintra acts solely as a transportation broker; we do not take physical possession of vehicles. Cintra may refuse or cancel any Order at its discretion. Estimated pickup and delivery dates are not guaranteed. Delays caused by weather, mechanical issues, regulations, or other factors outside Cintra’s control are not the responsibility of Cintra.

3. Customer Responsibilities
Accuracy of Information: Ensure all vehicle details, locations, and special instructions are correct.

Vehicle Condition & Preparation:
Vehicle must be operable unless otherwise agreed. Remove loose items, secure fragile components, and leave a maximum of ¼ tank of fuel.

AlarmSystems:
Disarm alarms or provide instructions; Carrier may disable alarms if needed.

Personal Property:
Up to 100 lbs. allowed in trunk/storage at Customer’s risk.– Valuable items are prohibited.

Prohibited Items:
Explosives, firearms, narcotics, live animals/plants, flammable materials, contraband, and illegal goods are strictly prohibited.

Pickup &Delivery:
Customer or designated agent must inspect and sign the BOL at pickup and the POD at delivery.

4. Customer Warranties
Customer complies with all laws and regulations governing vehicle transport. Customer has authority to act on behalf of the entity arranging transport.

5. Carrier Responsibilities
Transport vehicles as close to pickup and delivery locations as safely and legally possible. Provide the BOL at pickup and the POD at delivery. Maintain required insurance and licensing, as documented in the Carrier Packet.

6. Fees & Payment
Full payment to Cintra is due when a Carrier accepts the Order. Carrier fees (C.O.D.) must be paid in cash, certified funds, or money order. Late payments incur 1.5% monthly interest plus reasonable collection costs and attorney fees. Vehicles refused for payment may be stored at Customer’s expense.

7.Cancellation & Refunds

Cancellation & Refunds
At Cintra Auto Transport, we understand that plans can change. Our cancellation and refund policies are designed to be fair to both customers and our carrier partners.

1. Cancel Before Carrier Acceptance
If you cancel your booking before a carrier has accepted your shipment, there is no cancellation fee. Any deposits or prepayments for the unfulfilled service will be fully refundable.

2. Cancel After Carrier Acceptance
If you cancel your booking after a carrier has accepted your shipment, a minimum cancellation fee of $249 will apply. Additional fees imposed by the carrier (such as rebooking or transport preparation costs) may also be deducted from the refund.

3. Refunds for Additional Services
Refunds are limited to portions of services not yet fulfilled.
Any services already performed or incurred costs (such as insurance coverage or special handling) are non-refundable.

8. Loss, Damage, or Delay Claims
Cintra Group LLC, doing business as Cintra Auto Transport, acts solely as a transportation broker and does not transport vehicles. All vehicles are transported by independent, third-party motor carriers, which are solely responsible for any cargo loss, damage, or delays arising during transportation.

All motor carriers engaged by Cintra Auto Transport are required to be properly licensed and insured in accordance with applicable federal and state regulations at the time of dispatch.

Cintra Auto Transport shall not be held responsible for loss, damage, or delay arising from transportation services performed by third-party motor carriers. The transporting carrier bears full responsibility for the vehicle and maintains the applicable cargo insurance coverage. 

Customers must notify Cintra Auto Transport within forty-eight (48) hours of delivery if assistance is needed with the claims process. Any claims for vehicle damage or loss must be filed directly with the transporting carrier’s insurance provider. 

All claims are governed by applicable federal laws, including the Carmack Amendment governing motor carrier transportation.

9. Indemnification
Customer agrees to indemnify, defend, and hold Cintra and its affiliates harmless from any claims, liabilities, losses, or expenses arising from Customer acts, vehicle condition, or improper shipment contents.

10. Disclaimer & Limitation of Liability
Cintra’s maximum liability is limited to fees paid by Customer for services rendered. Cintra disclaims all warranties, including merchantability and fitness for a particular purpose. Cintra is not liable for indirect, incidental, consequential, or punitive damages.

11. Arbitration & Dispute Resolution
All disputes are resolved by binding arbitration under the Federal Arbitration Act. Class or representative actions are prohibited; arbitration is on an individual basis.Arbitration notices must be sent 30 days prior to filing.

12. Governing Law & Jurisdiction
These Terms are governed by the laws of the State of Florida, without regard to conflict of law principles. Parties submit to state or federal courts in Florida for matters not subject to arbitration.

13. Document Workflow & Responsibilities

Order Placement:
Broker/Customer Agreement, Rate Confirmation - Cintra (Confirms order, rates, responsibilities)

Carrier Assignment:
Dispatch Sheet - Cintra (Provides Carrier pickup and delivery instructions)

Pickup: Bill of Lading (BOL) - Carrier (Records vehicle condition at origin)

Transport: Carrier Packet, Insurance Certificate - Carrier (Confirms licensing, insurance, authority)

Delivery:
Proof of Delivery (POD) - Carrier/Customer (Confirms vehicle received and condition)

Billing:
Invoice - Cintra (Requests payment for services)

Claims:
Damage Claim Form, BOL, POD, Carrier Insurance Certificate — Customer/Cintra (Facilitates resolution of damage or loss)

14. Miscellaneous
Nothing creates a partnership or agency relationship between Cintra and Customer. Terms are binding on successors and permitted assigns.
Severability: Unenforceable provisions do not affect the remainder.
Entire Agreement: These Terms supersede all prior agreements.
Waiver: Failure to enforce a provision does not waive rights. 
Marketing: Cintra may use Customer info for references unless opted out.